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Warranty

Vape Connection Warranty Information

 

At Vape Connection, we want to give our consumers the best online shopping experience.  Therefore we test our products where possible before shipping them out. However Electronic cigarettes are made up of consumables and replaceable parts that may not come under warranty. Please read carefully before purchasing.

Mods and Batteries Warranty

At Vape Connection we offer 3 month warranty on batteries and mods. Please contact our customer service team by email at sales@vapeconnection.com.au with a description of the problem along with your order number. Please keep all packaging and serial numbers related to your product and order. we may require the serial number to process your refund/replacement.  Should they fail within this time frame we will gladly replace the faulty item.

If your mod/battery is failing to turn on or having problems charging we can replace it if it is within the 3 month time period of purchase.

Eliquid, Coils and Clearomisers Warranty

The following products and considered consumable products and do not come with the 3 month warranty.  See Below.

  • Clearomisers/Tanks
  • Replacement coils
  • pods
  • carttridges
  • Eliquid/Ejuice
  • Wire/DIY materials
  • replacement glass

These products can only be claimed as Dead on Arrival. Please contact us straight away if you are having trouble with any of these items. Please read below the Dead on Arrival information.

Dead On arrival 

"Dead on Arrival" (DOA) and "Wrong Item" claims must be reported to us within 72 hours from the time of delivery. Please contact our customer service team by email at sales@vapeconnection.com.au with a description of the problem along with your order number. Please keep all packaging and serial numbers related to your product and order. we may require the serial number to process your refund/replacement.  Should they fail within this time frame we will gladly replace the faulty item.

Shipping Costs

Customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. Shipping cost incurred are non-refundable. We recommend using delivery confirmation/tracking when shipping packages to us. Replacements are ONLY shipped after the defective item are shipped back to us.

Order Cancellation Policy

Please submit any cancellation via email to sales@vapeconnection.com.au. Once the order has been shipped, we will not be able to cancel your order.