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FAQ

Any questions relating to the operation and usage of electronic cigarettes head over to Vape Connection's comprehensive e-cig guide here.

 

Where are you located?

Vape Connection is based out of Melbourne, Australia.

do you ship internationally?

Unfortunately at this time Vape Connection will not be offering international shipping.

Has my order shipped?

Once you have placed and order and payment is made Vape Connection will process your order as quickly as possible. We will then mark your product as shipped and you will recieve a confirmation email.

What is my tracking number?

If you purchased the shipping option for signature on delivery you will recieve the tracking number in a confiramtion email. Purchases made with regular post shipping do not come with a tracking number. Vape Connection does not take responsibilty for lost packages. Please refer to our Postage page for further information.

When will my order arrive?

Vape Connection strives to process and dispatch orders same day where possbile. Your order should arrive within 1- 4 working days throughout metropolitan areas. 

What payment methods are accepted?

Vape Connection accepts the following payment methods:

  • PayPal
  • Mastercard
  • Visa
  • American Express
  • Bank Deposit

How do i return a faulty item?

Please refer to our Warranty page for further information.

Who can purchase from your website?

You must be of legal smoking age in your state or territory to make pruchases from Vape Connection. Please refer to our terms and conditions page for further information.

Does your e-liquid contain nicotine?

Liquid nicotine, is scheduled as a 'Schedule 7 Poison' under the Standard for the Uniform Scheduling of Medicines and Poisons (SUSMP) and it is prohibited be sold or supplied  in Australia.

What is the difference between a low and high ohm atomizer?

The lower the ohms the lower the resistance meaning more power. More power equates to greater vapor production. However there are drawbacks to this. Lower ohms will drain your battery more quickly, it will burn your e-liquid more rapidly and can cause dry hits.